Insights

Wiley’s newest findings are hard to ignore: 92% of employees who receive weekly feedback feel supported by their managers—compared with just 59% when feedback arrives annually.1 The difference isn’t just cadence; it’s culture. Weekly touchpoints signal, “You’re seen. Your work matters.” Annual reviews, by contrast, often land as bureaucratic—too late to redirect, too abstract to motivate. That … [Read more...] about Emotional Intelligence and Weekly Feedback: The Key to Stronger Leadership Cultures

In high-performing organizations, feedback isn’t just a tool—it’s part of the culture. Done well, it fuels growth, sparks collaboration, and drives continuous improvement. Feedback helps people refine skills, recalibrate behaviors, and align with team goals. In teams where feedback is normalized, trust deepens, creativity expands, and accountability becomes less about oversight and more about … [Read more...] about Emotional Intelligence and Feedback: Why Assertiveness and Relationships Matter Most in Leadership

I’ve been struck lately by how common leadership coaching has become. More than a decade ago, it felt like something reserved for Fortune 500 executives. Today, it’s not unusual to find mid-level managers, nonprofit directors, or even start-up founders working with coaches. The industry has grown fast—so fast that it raises an important question: when does coaching truly help, and when does it … [Read more...] about The Pros and Cons of Hiring a Leadership Coach

Leadership coaching is often presented as an easy win: invest in a leader, and the returns will ripple across the organization. On paper, the ROI looks promising. Studies estimate that leadership coaching can deliver returns ranging from 5 to 7 times the initial investment (McGovern et al., 2001). Coaching has also been linked to higher employee engagement, improved retention, and better … [Read more...] about The Hurdles of Bringing on a Leadership Coach: What Stands in the Way

Coaching can be a powerful lever for leadership growth—if you choose wisely. In a largely unregulated market, here’s how to separate credible, evidence-based coaches from the rest. Why this matters Leadership coaching has grown quickly—and with it, the range of quality. Unlike law or medicine, there’s no single governing body that decides who gets to call themselves a coach. That flexibility … [Read more...] about How to Find a Reputable Leadership Coach In an Unregulated Industry

In boardrooms and team meetings alike, leaders often say they want “innovation.” Yet, in practice, innovation requires something that is often overlooked: psychological safety. Without it, risk-taking feels reckless, mistakes feel threatening, and creativity is stifled before it can begin.Harvard professor Amy Edmondson, who pioneered research on psychological safety, defines it as “a shared … [Read more...] about Creating Psychological Safety for Risk-Taking and Creativity

If the last decade has taught leaders anything, it’s this: rigidity is a liability. Markets shift, technologies upend entire industries, and employee expectations evolve overnight. What appears to be “stability” in leadership often turns out to be calcification—the inability to adapt when adaptation is the only viable strategy left. Flexibility, as defined in the EQ-i 2.0 model of emotional … [Read more...] about Flexibility as a Competitive Advantage in Leadership

Innovation is often described as the lifeblood of organizational success. Companies that thrive in rapidly changing environments consistently bring forward new ideas, products, and processes. Yet, innovation does not occur in a vacuum. It requires more than technical expertise, data, or even creativity alone. At its core, innovation flourishes when leaders and teams possess high levels of … [Read more...] about Why Emotional Intelligence Drives Innovation